✈ TAPped Out

If you don’t like whingeing by frequent fliers, skip this post!

I spent all day Tuesday travelling back from Brazil on TAP. Having taken four flights with them (LHR-LIS, LIS-GRU, VCP-LIS, LIS-LHR) I feel partially qualified to say that TAP are not a great airline. To recite the litany in no particular order:

  • All the flights I took were late departing (so much so I nearly missed the connection outbound in Lisbon – fortunately that was late too),
  • the planes are cramped and old-fashioned,
  • the Lisbon airport frequent-flyer lounge is small and poorly equipped (and by the way is inaccessible from the non-Shengen gates so expect a long walk or an uncomfortable connection),
  • the airline fails to communicate adequately about delays,
  • boarding procedures are inefficient,
  • many of the staff are brusque (apart from the crew on the last flight who were charming)
  • carry-on restrictions are unreasonably small (1 lightweight item)

I tried really hard to think of some positive things to say here. So thanks to the great cabin crew on the LIS-LHR flight for redeeming things, and to the security checker at Lisbon who was lots of fun (and who I expect will read this as she has my card!).  I actually missed being on United, if you can imagine that. I’d only fly them again if the fare was really cheap (maybe that’s a positive – they aren’t on my no-fly list!).

2 Responses

  1. hello, i hope you are ok after a complicated flight…thanks for the comment.. i read a little your site and its great the way you explain what you see and feel… sorry about my english and i hope you come back to portugal for a vacacions and you will love the country and the people..and about TAP, you know waths mean… Take Another Flight… thanks again 😉

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