If you don’t like whingeing by frequent fliers, skip this post!
I spent all day Tuesday travelling back from Brazil on TAP. Having taken four flights with them (LHR-LIS, LIS-GRU, VCP-LIS, LIS-LHR) I feel partially qualified to say that TAP are not a great airline. To recite the litany in no particular order:
- All the flights I took were late departing (so much so I nearly missed the connection outbound in Lisbon – fortunately that was late too),
- the planes are cramped and old-fashioned,
- the Lisbon airport frequent-flyer lounge is small and poorly equipped (and by the way is inaccessible from the non-Shengen gates so expect a long walk or an uncomfortable connection),
- the airline fails to communicate adequately about delays,
- boarding procedures are inefficient,
- many of the staff are brusque (apart from the crew on the last flight who were charming)
- carry-on restrictions are unreasonably small (1 lightweight item)
I tried really hard to think of some positive things to say here. So thanks to the great cabin crew on the LIS-LHR flight for redeeming things, and to the security checker at Lisbon who was lots of fun (and who I expect will read this as she has my card!). I actually missed being on United, if you can imagine that. I’d only fly them again if the fare was really cheap (maybe that’s a positive – they aren’t on my no-fly list!).